This Privacy Policy explains what personal information CashGames collects, why we collect it, how we use it, who we share it with, how long we keep it, and the rights you have over it. Please read it carefully — by creating an account you confirm that you have read and understood this policy.
1. Introduction
This Privacy Policy explains how CashGames (the Platform) collects, uses, stores, and protects your personal information when you register, play games, receive rewards, and withdraw winnings. By using CashGames you agree to the practices described in this policy.
2. Who We Are
CashGames is a skill-based real-money gaming platform for players in Pakistan. When this policy refers to "we", "us", or "our", it means the CashGames operating team responsible for the Platform.
3. Information You Give Us
When you sign up and use CashGames, you provide us with information such as:
- Username
- Email address
- Password (stored in encrypted form only)
- Phone number
- How you heard about CashGames
- Payment method (Easypaisa or JazzCash) — independent third-party payment processors with which we have no affiliation or partnership
- Payment title (account holder name)
- Payment wallet number
- Your acceptance of the Terms & Conditions and Fair Play Policy
- KYC documents or a live selfie, if requested during a review
- Any messages you send to customer support
4. Information We Collect Automatically
When you use the Platform, we automatically collect certain technical information, including:
- Device information (model, operating system, browser)
- Device fingerprint used to detect multi-accounting and fraud
- IP address and approximate location
- VPN, proxy, and IP-masking detection signals
- Ad blocker and script blocker detection signals
- Gameplay statistics (games played, scores, time spent, results)
- Reward, wallet, and withdrawal activity
- Referral activity
- Log data, crash reports, and diagnostic information
- Ad delivery and engagement data from our ad partners
5. Cookies & Similar Technologies
We use cookies and similar storage technologies to keep you signed in, remember your preferences, secure your session, measure how features perform, and detect suspicious activity. You can control cookies in your browser settings, but disabling essential cookies may prevent parts of the Platform from working.
6. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Deliver games, tournaments, rewards, and withdrawals
- Verify your identity and process KYC checks
- Detect and prevent fraud, cheating, bot use, and multi-accounting
- Enforce the Terms & Conditions and Fair Play Policy
- Review unusual activity before releasing withdrawals
- Provide customer support
- Improve games, features, and performance
- Send important service messages (security alerts, policy updates)
- Comply with legal, tax, and regulatory obligations
7. Legal Basis for Processing
We process your personal information because:
- It is necessary to perform our contract with you (providing the Platform, rewards, and withdrawals).
- It is necessary to comply with our legal obligations (anti-fraud, tax, record-keeping).
- It is necessary for our legitimate interests (protecting the Platform, other players, and our business).
- You have given consent (for example, marketing messages, where required).
8. Who We Share Information With
We do not sell your personal information. We share it only with trusted parties that help us run the Platform, including:
- Independent payment providers (Easypaisa, JazzCash) used solely to process withdrawals. CashGames is not affiliated with, endorsed by, or partnered with Easypaisa or JazzCash, and they are not responsible for the Platform or its rewards.
- Cloud, hosting, and database providers that store data on our behalf
- Ad networks and rewarded-video partners to deliver ads and validate rewards
- Fraud, VPN, and device-fingerprint detection providers
- Analytics and crash-reporting providers
- Customer support and communication tools
- Law enforcement, regulators, or courts, where required by law or to protect our rights
All service providers are required to protect your information and only use it for the purposes we authorise.
9. International Transfers
Some of our service providers may process data outside Pakistan. Where that happens, we take reasonable steps to ensure your information continues to be protected in line with this policy.
10. Data Retention
We keep your personal information for as long as necessary to:
- Operate your account while it is active
- Complete pending transactions and withdrawals
- Comply with tax, accounting, and other legal obligations
- Detect, prevent, and investigate fraud and abuse
- Enforce our Terms & Conditions and Fair Play Policy
When information is no longer needed, we securely delete or anonymise it. Some records (such as those required by law or to defend against fraud) may be kept for longer.
11. Security
We use industry-standard measures to protect your information, including:
- Encrypted connections (HTTPS/TLS) across the Platform
- Hashed and salted password storage
- Row-level security on our database
- Access controls and audit logs on internal systems
- Continuous monitoring for suspicious activity
No online service can be 100% secure. You are responsible for keeping your password and OTPs private. Never share your OTP with anyone — not even someone claiming to be CashGames support.
12. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or out of date
- Request deletion of your account and personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Complain to a relevant data protection authority
To exercise any of these rights, contact support with your account ID. We may need to verify your identity before acting on a request. Some information may be retained where the law or fraud prevention requires it.
13. Account Deletion
You can request account deletion at any time by contacting support. Before deletion, any pending withdrawal will be processed if eligible under our Terms. After deletion, limited information may be retained for legal, financial, and anti-fraud purposes.
14. Children
CashGames is strictly for users who are 18 years of age or older. We do not knowingly collect information from anyone under 18. If we discover that an account belongs to a minor, we will close the account and delete the associated information.
15. Third-Party Services
The Platform may link to or integrate with third-party services (such as ad networks, payment providers, and analytics tools). Those services have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their policies before using them.
- CashGames is not affiliated with, endorsed by, or partnered with Easypaisa or JazzCash. We use them only as independent payment processors to complete withdrawals.
- We may change the payment methods available on the Platform at any time, and the withdrawal process may be handled by different providers in the future.
16. Marketing Communications
We may send you service messages related to your account, security, and withdrawals. Where the law requires consent for marketing messages, we will only send them with your permission and you can opt out at any time.
17. Automated Decision-Making
We use automated systems to help detect fraud, bots, VPN use, and unusual withdrawal patterns. These systems may flag an account for manual review, hold a withdrawal, or restrict access. You can contact support to request a human review of any automated decision that materially affects you.
18. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and where the changes are significant we will make reasonable efforts to notify you. Continued use of the Platform after changes are published means you accept the updated policy.
19. Contact Us
If you have any questions about this Privacy Policy, or want to exercise your privacy rights, contact CashGames support with your account ID and a clear description of your request.